We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your application.
Are u currently staying in malaysia with tourist/social visit pass while your VAL being processed? U have to exit Malaysia then resubmit again the exit stamp the new one. If not they will not approve your VAL while you are in malaysia. Hope that helps.