Same is happening with me i called them yesterday they said we are reviewing your documents submission. Rest they assured me that give us some time once emgs will approve the application they will resume the application accordingly.
We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.