Terms of Service


EMGS CONNECT is a service provided by EMGS and is owned and operated by a third party service provider for EMGS.

EMGS Connect is a place where we encourage users to engage in discussion and interaction pertaining to issues relating to the international student experience in Malaysia.

Please note that the EMGS Connect Team reserves the right to remove inappropriate comments.

As such, we ask all comments posted on this platform are respectful and considerate of other users. Any inappropriate remarks relating to religion, gender, ethnic background or race will be removed immediately. We reserve the right to remove anything we deem to be:

  • Attacks of an abusive or personal nature
  • Unlawful material, as well as any posts that are obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other user or organisation
  • Third party advertising
  • Chain letters or ‘spam’

We also reserve the right to terminate the accounts of users who post any content of this nature.

Please note that the views and opinions expressed by users on this social media site are not necessarily representative of the views of EMGS CONNECT. Therefore, EMGS CONNECT cannot be held accountable for the reliability and accuracy of information posted on this site by various external parties.

In order to safeguard your privacy and confidentiality, we advise users to never include their contact numbers, emails, address, application number, passport number or any other personal information in a post. Comments posted on this site are public and as such, all users have a personal responsibility to protect their personal information.

Should users have any questions relating to specific applications with EMGS, kindly channel all enquiries to the EMGS Contact Centre at enquiry@emgs.com.my.

EMGS, its service providers and any other party (whether or not involved in creating, producing, maintaining or delivering EMGS CONNECT, and any of EMGS’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of EMGS Connect, any websites linked to or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site.


EMGS, and any of EMGS’s agents or servants and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) as a result of the unauthorised use or passing off or cybersquatting of this application, domain name, EMGS name or misuse or misappropriation of any other intellectual property belonging to EMGS or its agents or servants.


Nothing in this legal notice shall exclude or limit EMGS’s liability for any liability which cannot be excluded or limited under applicable law.

Terms of Use

Your use of the EMGS Connect social media channels is subject to these Terms of Use and the terms of use of the social platform from which you accessed this service..

The EMGS Connect social media channels comprise of Education Malaysia Facebook page, Education Malaysia Twitter accounts, Education Malaysia Instagram account, EMGS YouTube channel, and EMGS Google+ accounts. These are collectively referred to as the EMGS Connect Social Media Channels and are social media locations for community members to connect to and learn about EMGS through information, pictures and videos covering EMGS initiatives and programs.

Our goal is to provide useful and interesting content pertaining to international study at higher education institutes in Malaysia and foster an open and mutually respectful dialogue pertaining to the specific issues and topics covered in our posts, tweets and other multi-media initiatives.

EMGS reserves all rights relating to the company’s social media channels, including but not limited to: (i) adding, removing, or modifying any content, (ii) blocking disruptive users; and (iii) discontinuing any of our social media channels at any time.

Discussion topics on social media channels by third party participants should never be taken to be official advice. You are advised to contact EMGS contact centre or an EMGS representative on the Social Media channels for official advice. EMGS does not represent that the information posted by third party users on EMGS’s social media channels is accurate, complete, reliable, useful, timely or current. You read all content at your own risk. Do not rely on the information or advice in any third party postings.

EMGS may, at its sole discretion, delete and remove irresponsible content or content that is otherwise inconsistent with the purpose of the EMGS social media channels; namely, dissemination and sharing of on-topic, appropriate content. To the extent applicable, EMGS reserves the right to block any user that fails to follow these Terms of Use. Examples of inappropriate or off-topic messages include, but are not limited to, the following:

  • Defamatory, malicious, obscene, intimidating, discriminatory, harassing or threatening comments or hate propaganda;
  • Calls to violence of any kind;
  • Activity that violates any law or regulation;
  • Attempts to target EMGS or EMGS Followers to offer goods or services, of either a commercial or private nature;
  • Spam directed at EMGS or any of EMGS’s Followers, including any form of automatically generated content or repeatedly posting the same content;
  • Content that includes international student application advice that may be unsolicited and/or unverified;
  • Content deemed to constitute an unapproved use of any of our products or is otherwise false or misleading;
  • Any potential infringement upon any intellectual property rights, including but not limited to, brand names, trade names, logos, copyrights or trade secrets of any person, business or place;
  • Other content deemed to be off-topic or to disrupt the purposes of the channel, its Followers, and its sense of community and acceptance; and
  • Content posted by fake or anonymous users.

Our social media channels are not the appropriate place to resolve issues, complaints or suggestions about international student applications or service experiences or our products. This does not mean that we do not want to hear about such issues, but these types of concerns are best handled by trained representatives at our EMGS Contact Centre. If you’re interested in sharing comments or feedback outside the scope of these channels, you can send a message through the “Contact Us” tab at educationmalaysia.gov.my. You can also email us at enquiry@emgs.com.my or call us on +603 2782 5888.  Comments may be forwarded to other EMGS departments and personnel to ensure appropriate follow-up.

Please keep in mind that EMGS does not create, control, represent, or endorse any opinions or statements expressed by others within its social media channels, including those that Follow/Like EMGS and those Followed/Liked by EMGS and that any content posted by anyone other than EMGS is the responsibility of the submitter and not EMGS. Links which take you out of our social media channels, websites, and digital assets are not under the control of EMGS, and EMGS is not responsible for the terms and conditions, privacy policy, or content of any such site or any further links from such sites. EMGS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by EMGS. Also, please keep in mind that if EMGS follows another user’s account, “likes” another page, re-tweets, “favorites,” shares, or otherwise re-posts another user’s content, such an action does not constitute an endorsement.

You should understand that content you submit to our social media channels is public and will not place EMGS under any obligation to you. This means EMGS is free to disclose and use the ideas contained in content on a non-confidential basis to anyone without any liability to you in accordance with the Data Protection terms and conditions. You should also not use EMGS’s social media channels to submit unsolicited ideas. Generally we don’t accept these, and if you submit any – for example by posting them – you need to understand that you don’t have ownership rights in such ideas, that we won’t compensate or reward you, and that we don’t waive any rights to use similar or related ideas previously known to us, developed by our employees, or obtained from other sources. You agree that by posting content on our social media channels, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit and display and distribute such content in any and all media or distribution methods now known or later developed. Further, by submitting content you represent and warrant to EMGS that you are the sole owner of the content and that EMGS’s use of the content will not violate the rights of any third party, including, but not limited to copyright rights; and that you will defend and hold EMGS harmless from any and all claims arising therefrom. By submitting content you waive any right to inspect or approve of such uses and agree to hold harmless EMGS and all others identified above from any and all claims you, your heirs, executors or assigns may at any time have against EMGS on account of the granting of the license or arising out of EMGS’s use of the content.

This page is intended for a global audience. All Terms and Conditions of Facebook, Instagram, Twitter, and YouTube, and Google+ or other third parties regulating or supplying access or content apply, respectively.


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