If yoy have submitted two appilcations using the same email address and WMGS account, they both should show under your EMGS account. Each application will have an # application number. Open each one of them and see which one shows INVOICE. That should be the one you have paid for. Next email both application numbers to EMGS and tell them plz consider only the paid application and request them to cancel the unpaid one. Communicate the same to your universiry/insritute.
If yoy have submitted two appilcations using the same email address and WMGS account, they both should show under your EMGS account. Each application will have an # application number. Open each one of them and see which one shows INVOICE. That should be the one you have paid for. Next email both application numbers to EMGS and tell them plz consider only the paid application and request them to cancel the unpaid one. Communicate the same to your universiry/insritute.