Unfortunately, I don’t have information about what to do in your case. You should try to contact your institution and ask for their help, enquire from EMGS as well for their reason for rejecting your VAL. Good luck and all the best
Hi, am also going to UTM JB, I did contact the visa unit of the university to advise me on the appropriate fly in date and they said 29th is fine. My reception date is scheduled for 4th, Sep. I will also be landing in KL then spend a day there for the Eid Prayer and will board another flight to JB.
You can contact the visa section and advice of your fly in date. cheers