Same case is with me. I called them they said they are reviewing the documents and will resume the application upon the approval as they said there is not any fix time frame for this but they assured that application will resume accordingly once its approved by emgs.
We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.