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Dear Officer.

My name is Song Qitong. Passport number EK0734583 Application number E#########

I think I have been treated unfairly at EMGS.
I hope EMGS can expedite my application and get me out of the queue. Because EMGS did not read my documents carefully and mistook my undergraduate institution, the University of California, for my master’s degree, EMGS asked me to submit a letter of verification from the University of California twice, on August 14th and August 22nd, but EMGS asked me to submit a letter of verification from my master’s degree school, Columbia University, on both occasions.
This seriously delayed my time, and I had to take multiple leaves of absence, traveling back and forth to different schools and requesting different documents. All of this delayed the progress of my application.
I do not believe that I am at fault in this process, and as a victim, I sincerely hope that EMGS can expedite my application and keep me from waiting in line with other applicants.

Sincerely