@anisa_2 at first, before I applied for VAL, my university sent me the offer letter. Then, I used that one to upload for VAL application. After that, my offer letter was wrong, so my university updated it again and resent my offer letter to EMGs. I think my offer letter is the actual one but i am not sure much.
Your institution created your online application on the 4th of September 2019. However, we are yet to receive your documents and the proof of payment from them. Upon receipt, your application will progress accordingly.