My institute name is DSH . I don’t know the actual reason though I contact emgs and they say it’s on hold due to requirement of additional documents. I talk with college people and had informed they have submitted all the required documents. I don’t know the other reasons
if your college as submitted all the required document, emgs will close the application issue and the progression will continue. You need to double check with your school and also track your application to confirm if they have submitted the required documents.
Your job is to get all necessary document available upon request by EMGS. Your new institution that issued you an offer letter should have advised you much better about release/completion letter from your previous school