My offer letter was outdated. My university has submitted the new document 3 times, but emgs still pops up the same issue again today. And it has been 52 days since i applied.
If you find a way, please let me know too.
Exactly what happened to me. Since 1 month my university debt new offer letter to them twice, my university also sent it to me, but EMGS claimed they didn’t see it. Then they ask me to provide the case number my university used in sending it.
Bro..i did on previous Monday. But since then no one emaiked me , nor my status has varied , no responds at all.
So i kept emailing everyday. Today i emailed 8 members of postgraduted department including the dean miss Madiha hopefully it will work.
This same thing happened to me, my university said they sent a letter but did not include my work experience. It cost me 2 months and a trip to KL to fix it. Now I need to leave to have my eVal processed. Wish this was easier.