Based on our record, we have provided the supporting letter with your old passport number for the student pass endorsement process on 13th September 2023. However, due to the changes to your passport number, your institution has applied for a supporting letter replacement to amend the passport number. Kindly liaise with your institution and request that to submit the required documents in order for us to proceed with your application.
Hi Zhan Danxia,
Based on our record, we have provided the supporting letter with your old passport number for the student pass endorsement process on 13th September 2023. However, due to the changes to your passport number, your institution has applied for a supporting letter replacement to amend the passport number. Kindly liaise with your institution and request that to submit the required documents in order for us to proceed with your application.
Have a nice day.
so the required documents means that my passport is not at EMGS, it still in my institution?