What I know that they work till 6:00 PM ,their time, only. I believe the Val was approved during the working hours but the system was updated few hours later. Anyway, I believe you will get yours by tomorrow. Wish you all the best.
@ali_261 Your application was submitted to the Immigration Department on the 6th of September. The VAL approval process takes 7 working days. However, the approval is solely at the discretion of the Immigration Department.
The days of progression varies. For me it took 8 days from 35% to 70%. Some people gets 70% after 10-12 days. It basically, depends on the documents required by EMGS. If they asked for an additional documents then you have to wait for an additional day for the percentage to increase.
We appreciate if you could write to us via email to enquiry(at)emgs.com.my with your passport number in order for us to check your application details and assist further.
We look forward to hearing from you.